Frequently Asked Questions

Start by sharing Date, time, location (or virtual), languages, and if you already have AV. For a fast turnaround please include a link (for virtual), agenda, presentation, written speeches or any other documents so the interpreters.

For the French and English language pair we can provide virtual interpretation with very short turnaround times if we have availability, although we always recommend booking ahead to secure the services. For more complicated events with any onsite AV presence, we recommend booking at least a couple weeks before the meeting, with a preference for a month or more. We will always try and accommodate your timelines so never hesitate to reach out.

We support both official languages (French and English) as well as foreign languages. We can provide Spanish, Mandarin, Cantonese, Portuguese, Vietnamese, Italian, Arabic, and any other common foreign language.

We ensure quality of interpretation by using translation bureau accredited interpreters as well as continuous learning and quality assessments by the head interpreter.

Yes, we offer expedited services to accommodate tight timelines without compromising quality. Please contact us for specifics.

Our team will evaluate your needs and recommend the fastest solution that still meets your language and technical requirements.

We specialize in Labour, Government, Broadcast, AODA (Accessibility), Healthcare, Education, and much more. Our teams are familiar with the vocabulary and terms common to these industries, which helps us deliver accurate interpretation. We will also create and utilize glossaries for specific acronyms and terms to suit each client’s needs.

Yes, we offer remote interpretation services via most video conferencing platforms, which allows us to provide our services regardless of your location. Remote interpreting is a flexible option for webinars, conferences, hybrid and virtual meetings.

All interpreters and technicians follow professional confidentiality standards. IT and network security is also a priority of ours. Your documents and conversations are treated with care and discretion at all times.

That depends on interpretation format. For in person interpretation, we need

• Interpretation booth positioned so interpreters can see the speakers or screens in the booth with a live view
• Onsite AV support from interpretation technicians
• Clean, high quality audio feed. Very important not to have any feedback
• Audio limiter to protect interpreter’s hearing from feedback and sudden volume increases
• Interpretation consoles
• Professional microphones operated by audio technicians
• Language distribution system for your attendees When we provide the technical package as well, we coordinate those pieces together so nothing is missed.

Yes. We support hybrid and streamed events with interpretation delivered both on site and online.

For hybrid productions, we coordinate with event AV teams, platform operators, and interpreters so that in-person attendees and remote viewers receive the same language access.

Our support includes:

• on-site interpretation booths or tabletop setups
• remote interpreter connections for video conferencing and livestream audio feeds
• separate language channels for web platforms and broadcast streaming
• bilingual support for presenters, panel discussions, and breakout sessions

When you share your venue layout and streaming platform early, we can align technical requirements and interpreter routing without last-minute surprises.

We work directly with your venue AV and production staff to make sure language services fit your technical setup.

This includes reviewing audio feeds, interpreter booth placement, signal paths, and any platform-specific requirements before the event.

Coordinating early helps avoid delays and ensures interpretation stays synchronized with presentations and streamed content.

Yes. We can connect remote interpreters to your live stream or video conference so viewers can access language channels anywhere.

Our remote interpreting service supports both relay audio and direct language channels, depending on the platform and audience needs.

We have a heavy preference for Zoom as it has the most polished accessibility and interpretation features. We can also support your event on Teams, Webex and live streams for social media.

Our AV team can provide you a turnkey solution for all your AV needs, from sound, lighting, interpretation, web conferencing, video, and even a photo booth we can provide it all. Our skilled technicians provide expertise and experience in the planning and production stages of the event as well as help ensure smooth technical operations during the event.

We manage hybrid events end to end, including Zoom, Teams, and livestream platforms.

Our team handles interpreter coordination, platform audio routing, and the connection between in-person and remote audiences so you don’t have to juggle multiple technical pieces.

That means one point of contact for both the live venue and the online stream, with language services delivered consistently across both audiences.

For fully online events, we take the technical lead so you can stay focused on your meeting.

We support platforms like Zoom, Microsoft Teams, Webex, and custom livestream systems, managing interpreter connections, language channel setup, and audio quality.

Your role is simply to approve the event details; we handle the rest to keep your virtual event stress-free and linguistically accessible.

Having a turnkey provider for both interpretation and AV streamlines delivery and brings together two services that need constant collaboration. Our team provides

• coordination between interpreters, presenters, and technical team
• fast troubleshooting when technical issues arise
• real-time monitoring of sound quality and interpretation delivery

Interpretation requires clean and high quality audio. This means for virtual meetings all participants must wear a headset with a boom microphone alone in a quiet space. For onsite or hybrid events an AV provider must support the event with professional microphones and experienced technicians. Polycoms, laptop microphones, room microphones, owls, and cell phones do not provide sufficient audio quality for interpretation. We are happy to provide the required AV equipment, headphone suggestions, and consultation for booth development.

We support hybrid, fully virtual, onsite and live-streamed events with interpretation delivered both on site and online.

Yes! We can work with other AV companies at venues across the city as well as their virtual studios. We can also work with your in house AV teams.